Frequently Asked Questions
What's the deal with you and coffee?
Good quality coffee is everything. Sometimes, coffee is just the jolt you need to get through the day but for us, sharing a cup of coffee is a social occasion. It's a chance to share laughs, love and sometimes tears. A chance to solve the world's problems and build strong relationships.
Are Original Human’s products vegan? Gluten-free?
Yes! By focusing on simple, effective and good-for-you ingredients, all our products are vegan, cruelty-free, without any unnecessary additives or synthetic ingredients.
Where do you source your ingredients from?
All ingredients are sourced directly from South Africa or from reputable sources closer to home, and we make sure to support only those aligned with our ethics; for example, many of the oils are sourced from projects that benefit and empower their local communities.
What is the shelf life of your products?
Our products are made in small batches to ensure freshness and effectiveness. For this reason, our products are best used as soon as possible after opening and within 6 months. However, if kept in a cool, dry place away from sunlight, they can last much longer.
I’m allergic to nuts, do I need to worry about an allergic reaction to your products?
Most of the oils used are from seeds and generally do not irritate those with nut allergies. We do recommend that you consult your doctor if concerned though.
When is the best time to apply your products?
We're going to be a little difficult and say it depends! Check the specific product page that you’re interested in for more details. If you have any detailed questions about your routine, get in touch at firstname.lastname@example.org and we’d be happy to help. We love this stuff!
I’m not sure which product is best for me, can you help?
Definitely! We love this stuff so contact us and we’d be happy to help with suggestions and recommendations.
My order was cancelled. What happened?
In the extremely rare case that your order is cancelled, you will receive an email notice letting you know why. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us.
My shipment arrived damaged, what do I do?
Please contact us! We'll happily replace items damaged during shipping - send us a quick note to email@example.com with a photo of the damage and we'll get your new item to you as soon as possible.